2019 Bank Operations Conference and Trade Show

In today’s rapidly changing environment, a bank’s operations center is even more important than ever before. To be competitive and to offer superlative products and services to customers, awareness of technology and the importance of keeping systems current and efficient is crucial. The 2019 SCBA Bank Operations Conference will present a myriad of topics from today’s experts to meet this ever-present challenge.

Tuesday, March 26

Courtyard by Marriott Columbia Downtown at USC
630 Assembly Street

9:00 a.m. – Registration
9:30 a.m. – Business Session


Registration Deadline
March 14

Refund Deadline
March 22

Substitutes Welcome

4.9 CPE Credit Hours


ATM USA Logo - 2-16-17

cnp logo

John M. Floyd & Associates


SBS Cybersecurity

Security Technology Services, Inc logo

West Monroe Partners Logo (PRNewsFoto/West Monroe Partners)

9:00 a.m. – Registration and Trade Show

9:30 a.m. – Business Session

9:30 a.m. – Opening Remarks
Tiffany Platt Suggs, Chairman, SCBA Bank Operations Committee and Senior Vice President, Director of Branch and Deposit Operations, South Atlantic Bank, Myrtle Beach, SC

9:35 a.m. – The Five Pillars of an Effective Cybersecurity Program
Zach Duke, President and Founder, Finosec, Alpharetta, GA
This session focuses in on the foundations of a successful cybersecurity risk management plan for financial institutions, community banks, their systems, and their customers continue to be the targets of cybercriminals. In 2018, 59% of malware with payloads targeted banking systems. The regulators are concerned, and they are turning their focus on cybersecurity and risk management during examinations. Zach will review and discuss attacks targeting community banks, examiner expectations, the five pillars of successful cybersecurity management: Identify, Protect, Detect, Respond, and Recover, and give tangible takeaways to take back to your institution to manage cyber threats better.

10:30 a.m. – Networking Break and Trade Show Open

10:50 a. m. – Hacker Hijinks-Human Ways to Steal Your Banks Data
Steve Stasiukonis, Managing Partner, Secure Network, Syracuse, NY
Information Security Expert, Penetration Tester and Social Engineer Steve Stasiukonis will explain the numerous ways a financial institution network can be compromised. The presentation will explain Social Engineering techniques and how white-collar criminals leverage the use of common people, processes and technologies to infiltrate the internal workings of your bank. Steve will share real world experiences on how his company used these techniques to breach the networks of numerous financial institutions. The presentation explains how social engineering is used to defeat the digital and physical controls of a financial institution.  Some of the topics discussed include the following:

  • How to use publicly available Internet based information to defeat the Financial Institutions security controls.
  • Defeating physical and digital Financial Institution security by leveraging imposter access.
  • How spear phishing, whaling and “spoofing emails” are used successfully against all employees of your Financial Institution.
  • Understanding “hacker” technologies and tools that can be used against your Financial Institution.
  • Tips on what you need to explain to train your employees to protect your Financial Institution.

11:50 p.m. – Next Generation Payments Risks: Your Choice; Your Risks; Your Strategy
Terri Sands, CAMS, Audit, AAP, At Risk Adult Crime Tactics, (ACT) Specialist, Founder, Secura Risk Management, Atlanta, GA
We have seen quite a bit of change in how payments move over the years.  We have seen the transformation of the movement of money from physical to all electronic and how money can move conveniently on our mobile devices and even through voice commands.  Consumers and Corporate Customers may choose their financial institutions in the same manner they choose to buy food or grab Uber.  With the convenience, comes the fraud.  What are the fraud trends in these spaces?  And oh yes, will your financial institution be a 24 hour/7 day a week service center or remain a 9-5 Monday – Friday shop?  This session will focus on payments risks in the newer payment channels such as Zelle, Ripple, different bankcard offerings, and review fraud trends of today and the next generation payments.  How you participate will drive how you mitigate the risks – your choice; your risks; your strategy.

12:45 p.m. – Luncheon

1:45 p.m. – Dark Web Dissection-Examining the Hidden layer of the Internet
Steve Stasiukonis, Managing Partner, Secure Network, Syracuse, NY
The Internet contains three distinct parts, the “Surface Web”, the Deep Web” and the “Dark Web”. This program will explain the Dark Web and how to access its controversial content. This session will provide attendees the tools and knowledge they need to know to gain access to the Dark Web, locate content safely while maintaining anonymity.  The session will also explain digital currencies like Bitcoin and how it is used to acquire products and services from Dark Markets. The presentation also includes a live demo of the Dark Web.

2:55 p.m. – Closing Remarks and Door Prize Drawings

3:00 p.m. – Conference Adjourns

Who Should Attend?

CEOs, CFOs, Risk Managers, Senior Managers, Technology Professionals, Operations Personnel, and anyone with responsibilities or an interest in bank operations.

Trade Show

Visiting with exhibitors is an additional benefit to attendees, an exhibit room will feature companies showcasing products and services of interest to the bank operations area. Registration, the luncheon and coffee breaks will take place in the Exhibit Room allowing the opportunity to visit with the vendors. Additional exhibitors welcome!! Please contact E. Anne Gillespie, agillespie@scbankers.org or 803/779-0850 for exhibitor opportunities.

For more information, contact Anne Gillespie by email at agillespie@scbankers.org.